IVR for VinaCom
Deploy an intelligent automated response system to optimize customer interaction processes for VinaCom.
- The project is implemented to establish a robust interactive voice response (IVR) platform, enabling VinaCom — as a content provider (CP) — to operate and leverage value-added services on the telecommunications network.
Key features of the solution:
Flexible customization capability: The core strength of the IVR system provided by ITPRO is that it allows partners to easily change content and scripts according to actual business needs without deep intervention in the system's source code.
Core technology expertise: The solution is built on ITPRO's technical strengths in VoIP and E1 (Voice), ensuring stable voice quality and high simultaneous connection capacity.
Content service ecosystem on the IVR platform
This system allows VinaCom to deploy a variety of entertainment and information services for mobile subscribers, including:
Music entertainment: Music Gift, Music on Demand.
Information Portal & Education: Radio Portal (IVR Radio), Learn English (Funclass), Sports News (Sport News).
Interactive games (Game Portal): Games such as Auction Game, Bingo, New Friend, or Lucky Nine.
Utility lookup: Providing lottery results via voice portal (IVR Lottery).